Refund & Return Policy
At Everwin Home, we strive to provide high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
To be eligible for a return:
- Items must be returned within 30 days of delivery
- Products must be unused, in original condition, and in original packaging
- Proof of purchase (order confirmation) is required
Non-Returnable Situations
To maintain fair pricing and product quality, the following cases are not eligible for return or refund:
- Incorrect shipping address provided by the customer
- Delays caused by shipping carriers or external factors (weather, customs, etc.)
- Minor variations in product appearance that do not affect functionality
- Used or damaged items not caused by product defects
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos or videos.
We will gladly offer a replacement or refund after verification.
Order Cancellation
- Orders can be canceled within 12 hours of purchase
- Once an order has been processed or shipped, it cannot be canceled
Refund Process
- Once your return is received and inspected, we will notify you
- Approved refunds will be issued to your original payment method within 5–10 business days
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping costs (if any) are non-refundable
Contact Us
If you have any questions, please contact us:
We are committed to providing fair and reasonable solutions for every customer.